General Terms & Conditions of business

1. Scope of Applicability

These General Terms and Conditions (GTC) govern contracts for the rental use of the Hotel’s conference, banquet, and event rooms for events such as banquets, seminars, conferences, etc. as well as all other associated goods and services rendered by the Hotel, such as food and accommodation. The GTC also cover contracts for the accommodation of groups needing multiple rooms. These GTC may only be amended by written agreement between the parties, e.g. differently formulated agreements.

2. Conclusion of Contract

2.1 You will be sent a reservation confirmation upon your reservation. This contract is valid for the Hotel Du Nord (Hotel) only when the ordering party has reconfirmed it in writing.

2.2 Option dates are binding for the Hotel insofar as the Hotel allows the option holder a period of at least 24 hours to confirm the option with a payment of 5% of the contract value.

3. Services, Prices, Payment

3.1 The Hotel is obligated to render the services ordered by the organizer and agreed by the Hotel.

3.2 The organizer is obligated to pay the agreed Hotel prices for these services. This also applies to services related to the event as well as expenses of the Hotel paid to third parties.

3.3 The agreed prices include the applicable statutory value added tax (VAT). Any increases in VAT between the date of reservation and the date of the provision of services shall be borne by the organizer.

3.4 Hotel invoices are payable without deduction within 10 days from the invoice date.

3.5 The Hotel is entitled to demand a reasonable advance payment at all times. The amount of the advance payment and payment dates may be agreed upon in writing in the contract.

4. Number of Participants

The Customer is obligated to confirm the final participant number to the Hotel in writing as early as possible, but no later than 2 business days before the event date. The following conditions apply to subsequent changes in the actual participant number in relation to the confirmed final number:

  • The actual participant number is up to 5% lower: invoiced according to the actual number of participants
  • The actual participant number is more than 5% lower: difference considered with a maximum of 5%
  • In the event of a subsequent increase in the actual participant number: invoiced according to the actual participant number

5. Cancellation of a Reservation

5.1. Cancellation policy for groups

These terms apply to all groups. No-shows, late arrivals and early departures will be charged in full.

Low season (1 November to 30 April):

  • Cancellations are free of charge up to 30 days before the arrival date.
  • 29–22 days before the arrival date: 20%
  • 21–8 days before arrival date: 50%
  • 7–3 days before arrival date: 80%
  • From 2 days before arrival date and in the event of a no-show, 100% of the booking amount will be charged.

High season (1 May to 31 October):

  • Cancellations are free of charge up to 90 days before the arrival date.
  • 89–60 days before arrival date: 20%
  • 59–30 days before arrival date: 50%
  • 29–15 days before arrival date: 80%
  • From 14 days before arrival date and in the event of a no-show, 100% of the booking amount will be charged

Public holidays: 2–6 April 2026 (Easter), 23 December 2026–3 January 2027 (Christmas/New Year’s Eve/New Year)

  • Cancellations are free of charge up to 90 days before the arrival date.
  • 89–60 days before the arrival date: 20%
  • 59–30 days before arrival date: 50%
  • 29–15 days before arrival date: 80%
  • From 14 days before arrival date and in the event of a no-show, 100% of the booking amount will be charged.

5.2 Cancellation policy for individual guests

These terms apply to all individual guests. No-shows, late arrivals and early departures will be charged in full.

  • Low season (1 November to 30 April):
    Free cancellation up to 5 days before the arrival date. After that, the entire stay will be charged.
  • High season (1 May to 31 October):
    Free cancellation up to 7 days before the arrival date. After that, the entire stay will be charged.
  • Public holidays 2–6 April 2026 (Easter), 23 December 2026–3 January 2027 (Christmas/New Year’s Eve/New Year):
    Free cancellation up to 7 days before the day of arrival. After that, the entire stay will be charged.

6. Provision of Food and Beverages

If no other written agreement exists, the Customer is required to purchase all food and beverages from the Hotel. A corkage fee will be charged any self-brought food and beverages.

7. Damages

The Customer is liable to the Hotel for all damages and losses caused by him/her or by his/her staff or participants without the Hotel having to prove to the Customer that they were at fault. The Hotel does not accept any liability for theft or damages to clothing or materials brought by the Customer, the organizer, speakers, participants, or third parties.

8. Further Provisions

Applicable Law/Jurisdiction: Swiss law exclusively applies to this reservation confirmation, along with the General Conditions and any supplementary agreements as well as any agreements concluded on its basis. The Community of Interlaken BE is the place of jurisdiction for any disputes arising from this confirmation.

Interlaken, March 2026